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When working in a customer service role in an insurance agency (or any industry), there is bound to be conflict at some point. It can certainly be frustrating if your goal is to help the customer and they are not responding positively to your efforts.
The Acord 27 form is more commonly knowns as the Evidence of Property Insurance. It is a single-page form used to provide proof of property coverage to another party who has interest in a residential property, commercial property and/or the contents of the property.
Situations will arise from time to time which requires an employee to have a difficult conversation with a client. Having this conversation can feel especially stressful if they did not have any control over the decisions that were made leading up to that point.
The Acord 25 is more commonly known as the Certificate of Liability Insurance. It is used in many business contracts when there is a requirement for one party to hold a certain amount of insurance.
Attracting and maintaining talent in insurance agencies has been a growing challenge in the industry over the last few years. Smaller agencies may feel they are at a disadvantage against larger brokers when it comes to both what they can offer for salaries and career growth opportunities.
The Acord 129 form is more commonly known as the Vehicle Schedule form. This application is always used in conjunction with another application, primarily the Acord 127 Business Auto Section.
BlogHelpful Tips: For Employees
If anyone is finding that they are shouldering the majority of the work and not being fairly compensated for their efforts, it's only natural that they may start to feel underpaid and underappreciated.
Your agency has a high performing producer bringing in quality business and meeting new business goals year after year. The problem is, there is a revolving door of Account Managers because of this producer’s behavior.
Insurance is a massive industry and even if you focus on a specific niche, there is still an endless amount of information you can consume.
Multitasking can have a significant impact on both efficiency and quality of work which can impact the quality of service clients are receiving.
